The Smart AMBULANCE Service

Customer Satisfaction in the Metropolitan Ambulance Service

Is the emergency ambulance service abused?

Analysis of 1000 consecutive patients brought to the accident and emergency department of a busy district general hospital by ambulance after emergency "999" telephone calls showed that 51.7% of these journeys were unnecessary. Medical cases accounted for a greater percentage of necessary calls than did trauma and surgical cases. Medical education of the public is essential if the number of the...

Frequent callers to the ambulance service: patient profiling and impact of case management on patient utilisation of the ambulance service.

BACKGROUND A minority of patients make frequent and excessive calls to the ambulance service, placing a significant burden on limited resources at a time when demand on urgent and emergency care systems is steadily increasing. Little is known about the reasons underlying frequent caller behaviour or the best way to manage this group of patients. OBJECTIVES The present study aimed to (i) profi...

Ambulance Service Planning Simulation and Data Visualization

The ambulance-planning problem includes operational decisions such as choice of dispatching policy, strategic decisions such as where ambulances should be stationed and at what times they should operate, and tactical decisions such as station location selection. Any solution to this problem requires careful balancing of political, economic and medical objectives. Quantitative decision processes...

Ambulance Service Planning: Simulation and Data Visualisation